Due to the personal and hygienic nature of our handcrafted skincare products, we do not accept returns or offer refunds on opened or used items. Once a product leaves our facility, it cannot be restocked or resold, and therefore all sales are final.
However, your satisfaction is important to us.
If your order arrives damaged, defective, or incorrect, or if you have any concerns, please contact us at sales@siloamsoap.com within 7 days of delivery. We will be happy to review the issue and assist you with a replacement or solution wherever applicable.
We may request photos or videos of the product and packaging to help us resolve the matter quickly.